Call routing is the process of directing incoming phone calls to the appropriate destination based on predefined rules. It ensures that calls are efficiently handled and directed to the right person or department.
Although it may not be easy, every small business that wants to succeed in the long run should have a strategy that strictly keeps its operational costs to only what is necessary
For employees, the shift to working from home comes with benefits such as reducing commuting times and costs, and improved efficiency and productivity.
As all business owners will recognise, it can be hard to switch off at the end of a working day or at the weekend, especially if you’re just starting out.
There are countless tools out there, which can streamline the job and give you back your time.
Here is a guide on everything you need to know about the future of the corporate office and how it's evolving.
The numbers are in. Workspaces will change post-COVID. Discover what that means for your business.
Now that smartphones are easily available and offer more functionality than a landline phone, is landline still necessary? This article will explain the advantages and disadvantages of having a fixed-line phone for businesses big and small.
With remote work trending, businesses will need to deploy some of these aids.
